LEGAL
Privacy Notice
Your privacy matters. Learn how Rewind Collective collects, uses and protects your personal information when you interact with our experiences, services and brand.
Last updated: August 2026
Effective date: 21 August 2026
This privacy notice explains how Rewind Collective Ltd (“Rewind”, “we”, “us” or “our”) collects, uses and protects your personal information when you interact with us, attend our events, purchase tickets, contact us, or engage with our services.
We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.
Rewind Collective Ltd
Company registration number: 17205496
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email:
info@rewindcollective.co.uk
We collect and use the following information to provide our services and deliver our events and experiences:
Names and contact details
Including your name, email address, telephone number and other contact details required to communicate with you regarding our services, events or enquiries.
Purchase or account history
Including details of tickets purchased, bookings, interactions with our services and previous enquiries.
Payment details
Including card or payment information where required to process transactions, refunds or payments.
Health and safety information (where necessary)
We may collect health and safety information where necessary for the safe delivery of our events and experiences, such as accessibility requirements, dietary requirements or other information voluntarily provided by attendees.
Information collected for service updates or marketing purposes
We may collect or use the following information for service updates and marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
IP addresses
Website usage information, including pages visited, website interactions and general visitor behaviour
Records of consent where appropriate
This information helps us communicate with customers, understand engagement with our brand, improve our services and provide relevant updates about Rewind events, experiences and announcements.
Information collected for queries, complaints or claims
We may collect and use the following information when dealing with enquiries, complaints or claims:
Names and contact details
Purchase or service history
Customer or client accounts and records
Financial transaction information
Health and safety information where relevant
Correspondence relating to your enquiry or complaint
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Providing services and goods
Our lawful bases are:
Contract
We collect and use information where necessary to enter into or fulfil a contract with you, such as processing bookings, providing tickets, managing payments and delivering our events.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and where those interests do not override your rights.
Our legitimate interests include:
Managing enquiries and communications
Communicating with customers, potential customers, venues, suppliers and business partners
Delivering events and services effectively
Improving customer experiences
Maintaining business records
The information we collect is limited to what is necessary for these purposes and is handled securely.
Marketing and service updates
Our lawful bases are:
Consent
Where required, we will obtain your consent before sending direct marketing communications. You can withdraw your consent at any time.
Legitimate interests
We may communicate with individuals who have engaged with Rewind where there is a reasonable expectation that the information provided may be used for relevant updates.
Our legitimate interests include:
Keeping customers and interested individuals informed about Rewind events
Sharing relevant news, experiences and announcements
Maintaining relationships with our audience
Marketing communications will always include the option to unsubscribe.
Dealing with queries, complaints or claims
Our lawful bases are:
Contract
Where processing information is necessary to manage an existing relationship or service.
Legal obligation
Where we need to retain information to comply with legal requirements.
Legitimate interests
We may process information to:
Respond to enquiries
Investigate complaints
Resolve disputes
Protect our customers and our business
Your data protection rights
You have rights under UK data protection law, including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where consent is used as the lawful basis
If you make a request, we will respond within one month unless an exemption applies.
To exercise your rights, contact:
info@rewindcollective.co.uk
We may obtain personal information from:
Directly from you
Publicly available sources
Suppliers and service providers
We keep personal information only for as long as necessary for the purposes it was collected for, including:
Providing our services
Maintaining business records
Meeting legal, accounting or reporting requirements
Resolving disputes
Protecting our legitimate business interests
When information is no longer required, we securely delete or anonymise it.
We may share personal information with trusted third parties who help us provide our services.
Data processors
Framer B.V. (website hosting and website services provider)
Framer provides website hosting and infrastructure services for the Rewind website. They may process personal information submitted through website forms to allow us to receive and respond to enquiries.
Mailchimp (The Rocket Science Group LLC)
Mailchimp provides email marketing and communications services. They process contact information to manage mailing lists, send communications and manage subscriber preferences and consent.
Other organisations we may share information with
Where necessary, we may share information with:
Professional or legal advisors
Relevant regulatory authorities
Organisations we are legally required to share information with
Suppliers and service providers supporting our operations
Some of our service providers may process personal information outside the UK.
Where this occurs, appropriate safeguards are used to ensure your information receives protection equivalent to UK data protection law.
For example, Mailchimp may process information in the United States of America using appropriate contractual safeguards, including approved international transfer mechanisms.
If you have concerns about how we use your personal information, please contact us:
Email:
info@rewindcollective.co.uk
We will investigate your concern and aim to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint